Almond Housing Association is the largest Housing Association in West Lothian. During the past ten years we have provided new affordable homes for more than 1800 people.
From our start as a fledgling Housing Association running management services for the Livingston Development Corporation (LDC), achieving tenant ballot success, gaining more and more experience in building homes and communities, we have become the largest Housing Association in West Lothian.
Most of our 2490 properties are located in the Craigshill, Eliburn, Howden and Ladywell areas of Livingston.
Our 20+ year history has seen our organisation mature into a key player in the economic and community development fields in wider West Lothian, providing quality housing for rent and shared ownership, and injecting millions of pounds into the local economy through our housing management, development, and maintenance work.
Our focus has always been to provide real solutions for those with housing needs in West Lothian, to help homeless or unsuitably housed families, and to meet increased expectations while working in the context of wider economic and legislative change.
Our main business is simple – we provide affordable and comfortable homes for people who want to rent them.
But we can do more. And we intend to add even more services and solutions for our customers in future.
The feedback we get from our customers guides us to improve the services we deliver. We encourage all of our customers to get involved, responding to our regular satisfaction surveys, engaging with us on Facebook, becoming a member of the Association, or joining our Focus Group to carry out scrutiny activities to let us know what we could be doing differently.
How can I get involved?
We recognise the challenges our customers face on a daily basis. With that in mind we continue to focus on making tenancy sustainment a priority.
We are proud to have one of the lowest eviction rates for social landlords in Scotland, but we know that welfare reforms have placed enormous additional pressures on our customers. We continually try to come up with real and innovative solutions to support our customers to sustain their tenancies.
Value for Money
Value for money is key for us and our customers. We understand the need to keep rents affordable, however we have a responsibility to balance that with the need to ensure that our properties remain fit for purpose and are safe, secure and comfortable for our customers. So ensuring that we generate income to support improvements and repairs is key and we’ll continue to actively manage rent collection and arrears prevention to support this aim.
Our focus in future years will be to ensure that our actions remain inclusive of quality, value for money, and a positive experience for our customers. But these aims will be widened to provide as much value to our customers in as many different ways as we possibly can.