Our Performance

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We are committed to delivering an excellent service to all tenants, factored owners and stakeholders.

At Almond Housing Association, we are proud of what we achieve and the services that we provide but we know that we can always improve.

We have a lot of information which sets out what we do, how we will do it, and how we expect to perform against our targets.

Strategic Plan

Our Strategic Plan sets out how we plan to deliver and improve services and develop new homes over the next 5 years.

Strategic Plan 2015-20

Strategic Plan 2017-18

Annual Report and Annual Accounts

Our Annual Report looks back on our performance over the last business year and showcases some of our priorities and achievements. The Annual Accounts review our performance over the last business year and are a comprehensive report on the Association's financial activities and performance.

Annual Report 2016-17

Annual Accounts 2016-17

Charter Report to Tenants

The Scottish Social Housing Charter sets out certain standards that our tenants can expect from us in the services we deliver and the way we deliver them. We are committed to delivering an excellent service to all of our customers and this report lets you know how we have performed in some key areas, compared with the Scottish average.

Charter Report to Tenants 2016-17

Landlord Report from the Scottish Housing Regulator 2016-17