Tell us what you think about us

This autumn we are conducting a full Tenant Satisfaction Survey, giving our tenants the opportunity to tell us what you think about us, your home and the services we provide.

We have commissioned Research Resource, an independent market research company, to carry out our Tenant Satisfaction Survey, ensuring that it is confidential and impartial.

When will the survey be conducted?

Research Resource will be conducting face to face interviews from 23rd September until 1st November.

Why are we conducting this survey?

The survey is your chance to let us know how well we are doing and what you think about your home, your neighbourhood and the services we provide. Please be assured that all the information you provide as part of the survey will be treated as strictly confidential and will only be used for the purposes of genuine market research. Your information will not be shared with any other party without your prior permission.

How can you take part in the survey?

From 23rd September until 1st November Research Resource aim to carry out a face to face interview of 50% of the Association’s tenants. This means that Research Resource might knock on your door sometime within this 5 week period. If you do not receive a visit there will still be ample opportunity for you to take part in the survey. Following the first round of interviews we will be carrying out a postal survey, as well as an online survey. Keep an eye on our website or social media pages for updates and for a link to the online survey. If you have any questions or concerns about the survey, feel free to give Research Resource a call on Freephone 0800 121 8987.

How long will it take? The survey should only take about 20 minutes to complete.

How will we use the results?

By completing the survey you will help us improve the services we provide to you. If you want to make sure that we focus on what you want, it is important that you take this chance to tell us what you think.

Research Resource will provide us with a report summarising the overall findings. We will publicise these and share them with all our tenants. The ID number on the questionnaire will only be used by Research Resource so that they can follow up with tenants who have not responded and invite them to take part in an interview with an interviewer. It will not be used to identify your individual answers.

If you have any questions at this point, feel free to give Research Resource a call on Freephone 0800 121 8987

Thank you for taking part!

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