Return to List of News Stories

Reporting Serious Concerns to the Regulator

The Scottish Housing Regulator (SHR) has recently published new guidance about raising serious concerns about your landlord.

Any individual complaints must be raised with Almond HA in the first instance, however, if you have a serious concern and the complaint affects a group or all the landlord's tenants, you can report the issue directly to the SHR.

A serious concern is when your landlord:

  • has acted in a way which puts tenants' interests at risk and this affects, or could affect, a group of all tenants; or
  • repeatedly fails to achieve outcomes in the Social Housing Charter or outcomes agreed with tenants; or
  • has not reported its performance annually to its tenants or has reported it inaccurately; or
  • does not meet the SHR's standards for how a social landlord should govern itself and manage its finances; or
  • has not met any targets set for it by the SHR.

Serious concerns of this nature are considered to be Significant Performance Failures. Find out more about complaints.

Please note that a complaint between an individual tenant and a landlord is not a significant performance failure.

Cookies and Privacy

This site uses cookies to offer you a better browsing experience. Find out more about our Cookie Policy.

To make full use of the personalised features of our website, your computer, tablet or mobile phone needs to accept Cookies, as we can only provide you with certain personalised features of our Website by using Cookies.

(i) To estimate our audience size and patterns;
(ii) To ensure that you are not asked to register twice;
(iii) To track navigation around our website in order to improve its usability.
These cookies are necessary if you want to use this website.Collects information about how visitors use our site in an anonymous form, including number of visitors to the site, where visitors have come to the site from and the pages they visited. We use the information to compile reports and to help us improve the site.These cookies allow you to see embedded videos (YouTube, Vimeo and other video providers) and Google Maps.These cookies may collect data that may be used for advertising purposes.Forms require reCAPTCHA to work which protects the form against spammers and bots.

Please choose which types of cookies are used on our site. (?)

(?)

(?)

(?)

(?)

(?)