Why does your Housing Officer need to contact you?

Our Housing Officers look after our neighbourhoods, and are often the first point of contact for tenants. This means that your Housing Officer may need to get in touch with you regarding many different matters.

Here to help

We want the best for our tenants, and your Housing Officer is able to get you help, advice and assistance on many matters.

Your Housing Officer also makes sure that the conditions of your Tenancy Agreement are met, and if necessary they will get in touch with you to remind you of your responsibilities.

As a new tenant, you will get a visit from your Housing Officer around 4 to 6 weeks after receiving your keys. This is because we want to make sure you have settled in and that your new home meets all of your requirements.

Your garden

If the Housing Officer finds that your garden is overgrown or untidy, this will be followed up. We need to contact you to establish what the issue is so that we can offer suitable advice or help.

Your rent

If you fall behind with your rent, your Housing Officer will contact you as quickly as possible. This is because it is proven that early contact can prevent arrears from getting out of control.

Sometimes, all the tenant needs is accurate advice or assistance from their Housing Officer. Regular contact is needed to stop things getting out of control. Remember, we are not trying to annoy anyone by making contact, we're just trying to help.

Antisocial behaviour

If you complain about a neighbour or someone who is causing a nuisance in your neighbourhood, we need to look into this.

Your Housing Officer may pop round to speak to you, or call you about an incident, to establish what action needs to be taken.


Our Housing Officers often need to speak to tenants to check if they are still interested in a move, or if their circumstances have changed. This does not necessarily mean that we have a property available, but you may be near the top of the housing list.

Almond Award

If you pay your rent, take good care of your home, and join our tenant consultation list, your Housing Officer may get in touch with you to tell you that you have won The Almond Award, our quarterly draw rewarding good tenants.

The draw is our way of thanking customers for keeping on top of their rent payments, taking care of their home, providing feedback and generally being a good tenant.