OUT OF HOURS EMERGENCY 01506 439 291 (choose option 3)
An out of hours emergency can also be reported by calling 0845 038 0040.
Calls to this number cost up to 7p per minute plus your phone company’s access charge
Being an Almond Tenant
Whether you're one of our tenants, or hope to become one, this is what you need to know about being a tenant with Almond Housing Association.
When you become a tenant with Almond Housing Association, you sign a Tenancy Agreement. This is an important document that you should read carefully and keep in a safe place.
Your Tenancy Agreement
The Tenancy Agreement is a legal document which sets out the relationship between you and us, and the terms and conditions of your tenancy. Both you as the tenant and Almond Housing Association as your landlord must do what the agreement says.
The Housing (Scotland) Act 2014 makes some changes to your tenancy rights, starting from May 1 2019. See here for more details.
Paying your rent
Once the Tenancy Agreement is signed, you become responsible for rent and service charges straight away. Payments are due monthly and in advance. This means that you need to pay the full month’s rent and service charges from the date when you sign up, not at the end of the month.
As our tenant you need to keep your property and garden in good order and get on with your neighbours.
Every tenant has the right to enjoy living in their home in peace and comfort. Therefore you or anyone living with you, or a visitor to your home must not cause your neighbours any problems or harassment.
If you pay your rent on time and take good care of your home, you’ll go into the quarterly draw for our Almond Award – £250 of shopping vouchers.
Looking after your home
We are responsible for giving you a safe home to live in and for keeping any areas around it that we own or maintain, in good condition. You are responsible for keeping your home clean and in good order.
If you want to make changes to your home by way of adaptations or improvements, you must speak to your Housing Officer before carrying out any work. For most changes you will have to ask for our permission in writing.
If you wish to end your tenancy with us, you must give 28 days notice in writing. Please note that the termination period will commence from the date of receipt. To formally end your tenacy you need to fill out a Termination of Tenancy Form.
If you wish to give notice, drop by our office, give us a call or contact your Housing Officer.
Keeping you informed
It is important to us that we communicate well with you, so that you are clear about what we are trying to achieve in what we are doing.
Our website, Tenant Newsletter and leaflets are all dedicated to keeping our tenants informed.
We value your opinions. We regularly conduct customer satisfaction surveys, and your feedback ensures that we continually improve the service that we provide.
You can also join our Tenant Focus Group or Customer Review Groups, or attend any of our Tenant Events.
We are committed to providing high-quality customer services, but sometimes things do not turn out as you would expect them to. If something goes wrong or you are dissatisfied with our services, please tell us.