Tenant Receipts

We're changing how we send tenant receipts

As mentioned in a previous newsletter, to improve our customer services, increase response rate and to be more environmentally friendly, we’re changing the way we send tenant receipts and repairs satisfaction surveys. From Monday 2nd September, these will be sent by text message or email. The message will include key information about the repair and provide a link to a short survey for you to complete once the repair is carried out.

Don’t worry, if you don’t have a mobile number or email address, you will still receive the paper copy as normal. Your feedback is greatly appreciated and allows us to make improvements to our services.