Our Performance
We are committed to delivering an excellent service to all tenants, factored owners and stakeholders.
At Almond Housing Association, we are proud of what we achieve and the services we provide - but we know that we can always improve.
We have a lot of information which sets out what we do, how we will do it, and how we expect to perform against our targets.
We are a Registered Social Landlord, regulated by the Scottish Housing Regulator. You can read the Regulator’s guide for tenants and service users about how they regulate on their website.
Business Strategy
- Community Impact Strategy
- Customer Care Strategy
- Development Strategy
- Digital Strategy
- Homes Strategy
- People Strategy
- Sustainability Strategy
Annual Report and Annual Accounts
Our Annual Report looks back on our performance over the last business year and showcases some of our priorities and achievements. The Annual Accounts review our performance over the last business year and is a comprehensive report on the Association's financial activities and performance.
Charter Report to Tenants
The Scottish Social Housing Charter sets out certain standards that our tenants can expect from us in the services we deliver and the way we deliver them. We are committed to delivering an excellent service to all of our customers and this report lets you know how we have performed in some key areas, compared with the Scottish average.
Landlord Report from the Scottish Housing Regulator 2022-23
Tenant Feedback and Surveys
We carry out regular surveys to give our customers a quick and easy way to provide feedback.
Annual Complaints Report
This report provides a summary of our overall complaint handling performance, how we have learnt from our complaints and what we have planned for the future in terms of complaint handling.
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Contact
We always welcome feedback on our performance.