OUT OF HOURS EMERGENCY 01506 439 291 (choose option 3)
An out of hours emergency can also be reported by calling 0845 038 0040.
Calls to this number cost up to 7p per minute plus your phone company’s access charge
Coronavirus - Working in people's homes
We are taking actions and implementing measures to limit the risk of transmission of the virus. Please see below for further guidance if a staff member or contractor needs to visit your home.
Before entering your home, our staff and contractors will take an LFD test on the day, prior to attendance.
Householders should also undertake an LFD test on the day, prior to the visit.
If anyone in the house is self-isolating, please let us know.
We are encouraging staff to test twice weekly and on every occasion they mix socially with people from other households.
We undertake risk assessments to identify risks and how they can be controlled. Our contractors also undertake risk assessments for working in someone else's home.
Our staff will wear a face covering, especially when moving through the home or engaging with any of the householders. They may ask you to wear a face covering but we are aware that not everyone is able to wear one.
Ventilation of the workspace/home should be maximised to allow circulation of the air.
Our staff and contractors will try to keep a reasonable distance from individuals in the household.
We are continually working with our staff on health and safety matters when in your home.
We are following self-isolation guidance and ensure regular risk assessments are untaken to help identify if any other measures can be taken to protect both staff and customers.