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Tenant Satisfaction Survey

Thank you to everyone who took the time to complete the Tenant Satisfaction Survey recently. Thanks to your feedback, we have plenty to think about and there are themes emerging which will allow us to create a plan on how to improve these areas going forward.

The area most highlighted was around the repairs service. Over the next year we intend to consult with you around how this service looks as it enters the final year of the current Reactive Repairs supplier contract.

We will continue to invest in our stock with several million planned in investment for 2024/25.

We’re also about to embark on the installation of a new Housing Management System to improve how you can interact with us, in terms of reporting repairs and other important services, such as your rent balance, current details, open applications and more.

Tenant Satisfaction Highlights